Contact North Ontario, a publicly funded organization that supports distance education across Ontario, sought a more structured and scalable Microsoft 365 environment that improves operational efficiency, strengthens governance and compliance controls, and supports collaboration across its many departments and regions. Operating within a fragmented toolset and inconsistent governance model, the organization faced licensing inefficiencies, manual workflows, and limited visibility across its teams.
Inside View delivered a comprehensive Microsoft 365 modernization that spanned across licensing advisory, SharePoint intranet architecture, workflow automation, endpoint alignment, and AI readiness assessment to establish a secure, governance-first digital foundation built for long-term success.
What was holding Contact North Ontario back
- Licensing inefficiencies within a nonprofit Microsoft 365 tenant, including misaligned subscriptions and underutilized capabilities
- Manual flyer publishing and approval processes, causing delays, limited auditability, and inconsistent communication workflows
- Disparate document storage practices, resulting in siloed information across departments and limited visibility into permissions and external sharing
- Inconsistent device enrollment and security configuration, increasing administrative overhead and policy misalignment
- No structured Copilot or AI readiness assessment, creating risk in adopting AI-enabled capabilities without sufficient governance maturity
A governance-first approach to digital transformation
Licensing & Governance Optimization
Conducted a tenant-wide Microsoft 365 audit to realign nonprofit licensing, strengthen role-based access controls, and standardize governance practices across the environment.
Modern SharePoint Intranet Implementation
Designed and deployed a scalable SharePoint Online intranet with structured information architecture, metadata-enabled libraries, standardized permissions, and audience-targeted communication.
Workflow Automation & Process Standardization
Digitized multi-step approval workflows including flyer publishing, using Power Automate which introduced structured routing, notifications, and audit trails that significantly reduced manual coordination and cycle times.
Endpoint & Security Alignment
Supported device enrollment and policy alignment through Microsoft Intune and Entra ID, which improved consistency across endpoint management and access controls.
AI Readiness Advisory
Conducted a Copilot readiness assessment that prioritized governance maturity, data exposure risks, and policy alignment prior to AI enablement.
Built on Microsoft 365
Measurable results from day one
"Contact North now operates on a secure, governance-aligned Microsoft 365 ecosystem that supports scalable collaboration, operational efficiency, and long-term digital sustainability."
— Inside View Consulting Team